Poor service

I had issues with my policy last month which resulted in me hanging to cancel all my policies I had with oldmutual and surrender all the monies in them. I was then told that the monies debited on the 15th of April has not yet reflected on the system however it will be returned to my bank account as soon as it reflect and that takes only two weeks. It's been more a month already and my money is not deposited in my account yet. I've been trying to call in since yesterday when a consultant answers, my line gets cut off. May I please ask that my money gets returned to me please.