tM
thuliswa M
1 reviews | Active since Jun 2018
13 Nov 2021, 14:22
poor service
I'm not happy with old mutual service, I have been trying to cancel an investment policy since the 27 of September 2021 and requested they pay me back money the my bank account. All document requested have been sent but I have received my money back or confirmation that it has been canceled ... I am tired now I have been to their branch escalations done to cancel all documents submitted at branch and via email
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thuliswa M's updateReviewer Update
22 Nov 2021, 20:30hi
i have not received any response except for a sms that stated i should resend my sons birth certificate which I have sent it. and I have been sending the same document all the time, the N1 city branch sent the document too, your service is horrible. I have been waiting since September month. Is this how you treat customers?
i have not received any response except for a sms that stated i should resend my sons birth certificate which I have sent it. and I have been sending the same document all the time, the N1 city branch sent the document too, your service is horrible. I have been waiting since September month. Is this how you treat customers?
tM
thuliswa M's update22 Nov 2021, 20:30
Reviewer Update
hi
i have not received any response except for a sms that stated i should resend my sons birth certificate which I have sent it. and I have been sending the same document all the time, the N1 city branch sent the document too, your service is horrible. I have been waiting since September month. Is this how you treat customers?
i have not received any response except for a sms that stated i should resend my sons birth certificate which I have sent it. and I have been sending the same document all the time, the N1 city branch sent the document too, your service is horrible. I have been waiting since September month. Is this how you treat customers?