Poor Service

I am writing to express my frustration regarding the poor service I received while trying to change my debit order date.

During my recent interaction, I had to be transferred multiple times—from customer service to the digital department—only to be informed that the system was offline. This lack of efficiency was quite disappointing.

Furthermore, when I requested to speak with a team leader, I was met by a consultant named Ayanda. Unfortunately, Ayanda put me on hold without any explanation and ultimately ended the call without resolving my issue. I found this both unprofessional and unsatisfactory.

I would appreciate it if you could look into this matter and provide feedback on how such situations can be avoided in the future.

Thank you for your attention to this issue.