poor service

From: Norman Malope [ MTN South Africa ] Sent: Wednesday, October 18, 2023 1:16 PM To: CAS Claims <***>; ***; *** Subject: RE: AR: FW: reference R001763D/A522227B - REF: [CASC***]

Good day

I have made a claim the above ref on the 28th and when I called to get an update , application was not capture by the back office team 2 weeks later nothing is done.

Kindly note that I will cancelling the policy with Old mutual, all my account with Nedbank before end of this year, your level of service. Is extremely poor.