POOR SERVICE!!!!!

I have an educational plan with Old Mutual. In Feb 2021, I transfered R3000 od instead of R315. I requested that they alloocate the funds and transfer into my money account. They took the money that was already in the plan whilst waiting to allocate the money I accidentally transfered. Fast forward to August 2021, the funds have not been allocated. I was made aware when i went to the Southgate branch to cancel the policy. I made the request for the funds to be allocated, so that I can cancel the plan. *** On the 13th August 2021, I sent a transaction request form to surrender the policy. I was told it will take 5-7 days. On the 18th August, I received a message informing me that for Old Mutual to complete my request ***, I need to send a proof of payment. I sent it to the whatsapp line as well as servicerequirements email address on the same day. I called on the 20th and my request was still not processed, the agent asked me to resend to the GS enquiries email address. I called on the 24th and I was told it is being processed. I called on the 26th, call got cut and the agent did not even bother to call back.

OLD MUTUAL, YOUR SERVICE IS POOR. PLEASE CANCEL THAT POLICY AND GIVE ME MY MONEY.