vM
veronica M
1 reviews | Active since Sept 2021
07 Sept 2021, 00:14
Poor service
I need help. I am a client with old Mutual . I submitted a claim for my retirement annuity policy in February 2021. Old Mutual claims that they paid R169000 into my bank account. I send them my Bank statement that no money was recieved. One of their call centre agents said the amount is still with because of technical glitches made by staff who captured the claim. Week in week out I call and old Mutual promises to correct the error. It's now seven months I am still not getting any Joy.
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veronica M's updateReviewer Update
21 Sept 2021, 08:17Good day
Surprisingly you never contacted me. I called again because the waiting is killing and again I was sent from pillow to post.with and unsatisfied response of 6 weeks in the meantime my other policies has lapsed DStv disconnected my financial situation is getting worse due to old mutual incompetence and carelessness
Surprisingly you never contacted me. I called again because the waiting is killing and again I was sent from pillow to post.with and unsatisfied response of 6 weeks in the meantime my other policies has lapsed DStv disconnected my financial situation is getting worse due to old mutual incompetence and carelessness
vM
veronica M's update21 Sept 2021, 08:17
Reviewer Update
Good day
Surprisingly you never contacted me. I called again because the waiting is killing and again I was sent from pillow to post.with and unsatisfied response of 6 weeks in the meantime my other policies has lapsed DStv disconnected my financial situation is getting worse due to old mutual incompetence and carelessness
Surprisingly you never contacted me. I called again because the waiting is killing and again I was sent from pillow to post.with and unsatisfied response of 6 weeks in the meantime my other policies has lapsed DStv disconnected my financial situation is getting worse due to old mutual incompetence and carelessness