ZP
Zeenat P
1 reviews | Active since Jul 2011
15 Aug 2019, 07:12
Poor service
My mum submitted a request to withdraw funds on 6 August. Old Mutual says requests will be acknowledged within 48 hours. I followed up on the 14th August and then only a consultant said it was sent for processing which would take 10 working days but a previous consultant said 7 working days AND it was old mutual who caused the delay. Please just process my mum’s withdrawal
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
15 Aug 2019, 09:04Dear Zeenat
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Kareemah Sulayman
Old Mutual Complaints Management
Best regards,
Old Mutual's reply15 Aug 2019, 09:04
Official
Dear Zeenat
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Kareemah Sulayman
Old Mutual Complaints Management
Best regards,