Poor service

Hi there

I app**** at old mutual for a premier holiday for 3 months, i.e. March and April, but the money was never refunded. I have inquired about the funds from march and I haven't received the funds as yet.

I went to the offices yesterday and was told they can only do the payout in June. It's not acceptable to me as I have app**** for the holiday in March due to financial strain.

I would like assistance urgently.