Poor service

Its very frustrating not been able to access your own money when you are in need of it.

I have send in a request and waiting very long for the money to be released. I'm in arrears with my accounts and desperate for this money. Instead they have released other money that I did not request to the value of R76.00... what will I be doing with this. I need the money from my max investment account.

Please assist. I'm in my third week waiting and the call centre are not very helpful. I'm desperate.

Please help