Poor Service

My name is Kgomotso Lizzy Mosala. I am an Old Mutual client for almost 11 years. I have secured myself some insurance, investment and educational plans through the years. From September 2018 I had a problem with my Bank, Debit Orders were not going through - collected through Standard Bank. I tried to fix the problem with Standard Bank, but due to the nature of my work I was Overseas in the US and due to that my problem couldn't be fixed over the telephone. So I had to get home first.

I spoke to my Financial Advisor (Mothusi Mamogale) at Old Mutual about the situation and he advised me to put money into the existing account until I come back in November,24th,2018 to revive my accounts. When I came back we had a meeting and he called the Head Office and they told him they will not revive my account. What made me angry is that they still taking money from some insurance account, but the Greenlight Account they cant revive. I did everything to my power and even called the Head Office and they insist that I write them a letter to tell them why they need to revive . I even sent them a bank letter acknowledging that there was a problem on their side from the beginning of January. Till today they told me that within 48 hours they will call me back. Till today no one has called even my financial advisor . I am very stressed by this unresolved matter and it seems to be dragging. This is so unacceptable from an insurance company because they suppose to be very helpful towards clients and create alternative methods of payment for people like me who are based overseas.