MH
Mike H
1 reviews | Active since Mar 2009
04 Apr 2018, 14:00
Poor Service
I would like to complain about the poor service received by Old Mutual . You send them requests regarding your policies and they don't even respond
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
04 Apr 2018, 17:56I'm really sorry about the poor service you received. We will be in contact with you shortly to provide you with feedback on your complaint.
Kind regards
KareemahSulayman
OMEM CST Complaints Management
Best regards,
Old Mutual's reply04 Apr 2018, 17:56
Official
I'm really sorry about the poor service you received. We will be in contact with you shortly to provide you with feedback on your complaint.
Kind regards
KareemahSulayman
OMEM CST Complaints Management
Best regards,
Old Mutual's replyOfficial
05 Apr 2018, 16:56Thank you for replying.
Our service centre responded to you early this morning and provided you with the approximate surrender value and the process to follow to surrender the policy. I'm really sorry you experienced such poor service and thank you for bringing the matter to our attention.
Once we receive your complete form, we will attend to your request.
Kind regards
Kareemah Sulayman | Complaints Assessor
Best regards,
Old Mutual's reply05 Apr 2018, 16:56
Official
Thank you for replying.
Our service centre responded to you early this morning and provided you with the approximate surrender value and the process to follow to surrender the policy. I'm really sorry you experienced such poor service and thank you for bringing the matter to our attention.
Once we receive your complete form, we will attend to your request.
Kind regards
Kareemah Sulayman | Complaints Assessor
Best regards,