Poor Service

I had 2 pol which lapsed. I wanted to reinstate the RA 1st. After it was reinstated i saw that the premium was less than the one that i paid. I called & i was informed that the risk part was not included bcus not all the pgs came through when i scanned the forms. i emailed the forms again and a few days later i realized that i sent the incorrect forms. i called on the 18th and advised the consultant that for now i only want to reinstate the RA and they can take arrears amount as well which is R1434. The consultant explained that he will put a note on the system to not reinstate the other pol. i was debited R550 on the 25th of Jan for the policy that i asked not to be reinstated.. i cld again and spoke to Nomvuyo expalined that because of this there will not be enough funds for the RA she promised to call me back no call. Cld again spoke to Ziyaaad & informed him that i will no longer pay the arrears because the premium was unpaid due the R550 . Only the R1434 was sucessfully collected because of your error. I asked for the money to be allocated for Jan to March 2016 i will pay the difference in premium March. no feedback. spoke to the Pearl she promised to call bck no call