1 reviews | Active since Aug 2022
Poor Service
I submitted a disinvestment claim Monday 20 January 2025, it was told to me only the Friday 24 January to submit a disinvestment form. Since then every time only get a tracking number - CCCNM***6 followed up the 27 January 2025 no answer regarding the disinvestment they only gave an enquiring number - CCCPE***4 with no details regarding when it will be paid out. This is not the first time they do this the client service does not come back to you. The disinvestment is urgently needed for educational material as stated in the email i send them but to as if they just give reference numbers just to shut you up when requiring with these numbers they just issue another number. Why do a person do disinvestment its for emergencies but they don't worry they say is procedure it can take up to 15 days but with another disinvestment it took 5 days what is the use if you urgently need the money for a specific purpose.
I even emailed the complaints department, no answer. I hope this query will be resolved before Friday 31 January 2025. I am hopeless don't know what to say. Regards Lucius
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your claim. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your claim. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
A form that was send on Monday 20 January 2025 with a Reference number CED *** given with all necessary forms and documents needed are being asked again to be completed this is pathetic. I wonder what is to be completed next, this is really poor service for company so well established.
Now another Reference number is given Ref. [PFCS***0] i wonder what form is next Robyn-Leigh.
Regards
Lucius
A form that was send on Monday 20 January 2025 with a Reference number CED *** given with all necessary forms and documents needed are being asked again to be completed this is pathetic. I wonder what is to be completed next, this is really poor service for company so well established.
Now another Reference number is given Ref. [PFCS***0] i wonder what form is next Robyn-Leigh.
Regards
Lucius
We note your comments, please be advised that this matter is being attended to and feedback and clarity will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback and clarity will be provided via email.
Regards
Old Mutual Complaints Management
Good day
This is another disinvetment, I'm talking about *** Ms Cassy Kayden Malloy,
Please read the informatiin submitted on the Disinvetment form, I can believe you guys thus is very unprofessional, and all necessary documents qas submitted.
I am still waiting, it ws communicated they will get back to me, they send a different disinvetment payout
Regards
Lucius Malloy
Show quoted text
Good day
This is another disinvetment, I'm talking about *** Ms Cassy Kayden Malloy,
Please read the informatiin submitted on the Disinvetment form, I can believe you guys thus is very unprofessional, and all necessary documents qas submitted.
I am still waiting, it ws communicated they will get back to me, they send a different disinvetment payout
Regards
Lucius Malloy
Show quoted text
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management