Poor service

Good day.<br> I've cancelled 2 group scheme policies 4 months ago at the George branch.<br> I've received the balance of both policies, but for some reason one of the policies kept deducting from my bank account. <br> I've went to the branch 3 times already, but seems it has been a waste of time and petrol. <br> It seemed that not one of the personnel knew why it kept deducting and the one lady even told me this is how long it takes to stop deducting from your account. How is this acceptable? She just shrugged her shoulders. <br> I've received the 1st and 2nd premium back, but I am still awaiting on the 3rd and 4th premium. I usually received the premium back after 28 days. When I asked the lady why I haven't received the 3rd back she told me once again that's normal for it to take so long.<br> I've closed my bank account, that's seems like the only way to stop this on-going problem.<br> I'm really glad I've cancelled my savings and annuity policy with Old Mutual, this is not service at all. <br>