LN
Lungiswa N
1 reviews | Active since Nov 2013
08 Jul 2025, 12:35
Poor service
Such a disappointments from your agents and honestly I'm not using free minutes when I call for them to put me on hold for 30 minutes without any explanation, how difficult is it to email the documents. I can't be calling everyday and receive poor service
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Old Mutual's replyOfficial
08 Jul 2025, 13:35Good day Lungiswa,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply08 Jul 2025, 13:35
Official
Good day Lungiswa,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management