Poor service

I have made a withdrawal from my old mutual investment has been given round around from the consultants, I was told to send documents for proof of address and my id book I did that and when I phoned im told I must fill a form again. When I have waited a week for my funds even to this did not receive anything. I am dissatisfied and disappointed do not go to these poor service. They take customers for granted and will send you emails saying nothing to assist you as a customer.