Poor Service

Have Old Mutual responded to any of the complaints in 5 days?<br> Does Lurinda Ellis still works for Old Mutual because when I phoned to speak to her, she's disappeared off the face of the earth. There is no feedback from her or anybody there and one has to repeat the same old story over and over when dealing with the call centre - bad service to its customers. And apparently they do not have any managers you can speak to either. Staff is reluctant to check on comments inserted with regard to a query and its absolutely frustrating to be told every minute or so to hold on - this meaning the staff do not know what they are doing. CAN A MANAGER PLEASE CONTACT ME.