MP
Martin P
1 reviews | Active since Aug 2018
13 Jan 2025, 11:41
Poor Service
I'm So disappointed with the service I received from old mutual, I have claimed from my retrenchment cover,claim submitted 27 November 2024,to date it has not been finalized, instead they are dragging the process,they are asking information in bit and draps. Last communjcation they have promised to respond in 5 days, we are on day number 8,calling them, they send me from pillar to post.Claim number CEA***. They dragging like they want to find a reason to reject the claim,this is not on.
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Replies (6)0
Replies (6)
Old Mutual's replyOfficial
13 Jan 2025, 12:01Hello Martin P, we sincerely apologise for the frustration and inconvenience you've experienced regarding your retrenchment cover claim. Your feedback is crucial to us, and we take your concerns seriously.
We understand how important this matter is to you and recognise the urgency in finalising your claim.
Our complaint assessor will be reaching out to you, so we can prioritise your case and ensure you receive a resolution as quickly as possible.
Your satisfaction is important to us, and we want to restore your faith in our services. Thank you for your patience, and we hope to resolve this matter to your satisfaction soon.
Best regards,
Old Mutual Complaints Management
We understand how important this matter is to you and recognise the urgency in finalising your claim.
Our complaint assessor will be reaching out to you, so we can prioritise your case and ensure you receive a resolution as quickly as possible.
Your satisfaction is important to us, and we want to restore your faith in our services. Thank you for your patience, and we hope to resolve this matter to your satisfaction soon.
Best regards,
Old Mutual Complaints Management
Old Mutual's reply13 Jan 2025, 12:01
Official
Hello Martin P, we sincerely apologise for the frustration and inconvenience you've experienced regarding your retrenchment cover claim. Your feedback is crucial to us, and we take your concerns seriously.
We understand how important this matter is to you and recognise the urgency in finalising your claim.
Our complaint assessor will be reaching out to you, so we can prioritise your case and ensure you receive a resolution as quickly as possible.
Your satisfaction is important to us, and we want to restore your faith in our services. Thank you for your patience, and we hope to resolve this matter to your satisfaction soon.
Best regards,
Old Mutual Complaints Management
We understand how important this matter is to you and recognise the urgency in finalising your claim.
Our complaint assessor will be reaching out to you, so we can prioritise your case and ensure you receive a resolution as quickly as possible.
Your satisfaction is important to us, and we want to restore your faith in our services. Thank you for your patience, and we hope to resolve this matter to your satisfaction soon.
Best regards,
Old Mutual Complaints Management
MP
Martin P's updateReviewer Update
13 Jan 2025, 15:10It is now 15:09,I have not received any email or call from Old Mutual, is this how you priorize customers.
MP
Martin P's update13 Jan 2025, 15:10
Reviewer Update
It is now 15:09,I have not received any email or call from Old Mutual, is this how you priorize customers.
Old Mutual's replyOfficial
13 Jan 2025, 15:27The complaints assessor assigned to handle your complaint sent you an email today at 3:06 PM. You can respond directly to the email and the team will assist you accordingly.
Old Mutual's reply13 Jan 2025, 15:27
Official
The complaints assessor assigned to handle your complaint sent you an email today at 3:06 PM. You can respond directly to the email and the team will assist you accordingly.
MP
Martin P's updateReviewer Update
20 Jan 2025, 08:41I have sent Coleen an email on 14 January 2025,I have not received a reply from her,your customer service is terrible, Claim assessor has not responded to my emails,my kids are hungry,I need to get the money please.
MP
Martin P's update20 Jan 2025, 08:41
Reviewer Update
I have sent Coleen an email on 14 January 2025,I have not received a reply from her,your customer service is terrible, Claim assessor has not responded to my emails,my kids are hungry,I need to get the money please.
Old Mutual's replyOfficial
20 Jan 2025, 09:04Hi Martin, we apologise for the delay in feedback. We have informed Coleen and she will reach out to you shortly.
Old Mutual's reply20 Jan 2025, 09:04
Official
Hi Martin, we apologise for the delay in feedback. We have informed Coleen and she will reach out to you shortly.
Old Mutual's replyOfficial
24 Jan 2025, 11:21Hi Martin, we are pleased to inform you that this matter has been finalised. If you have any questions, please feel free to email us, and we will be happy to assist. Thank you for allowing us to assist you with this matter.
Old Mutual's reply24 Jan 2025, 11:21
Official
Hi Martin, we are pleased to inform you that this matter has been finalised. If you have any questions, please feel free to email us, and we will be happy to assist. Thank you for allowing us to assist you with this matter.