Poor Service

My Auntie is finding it so difficulty to claim for funeral cover for her late husband, he did not provide any beneficiary on his funeral policy. She did apply for the cover last month and she asked to provide executors or letter of authority. She is find it difficulty to gat that, lawyers needs her to pay R5000 rand to provide that letter of authority. Claim expiry date is on 10.12.2024. she has all documents to prove that she is a wife. She was the one assist him while he was in hospital till his death. Policy is claim is only R15,000.00 already she paid a lot with ups and downs from Old Mutual, this is too much for her.