Poor service

dealing with old mutual is a nightmare, i’ve recently found out that someone tried to open an account with my id was ****** in a smash and grab incident, i’m up and down with this company going to several different branches but not getting assistance, your branch in alberton city was the worst you could see the lady felt my matter was important nor a sense of urgency i spoke to her and she said she will come back to me but ignored me and continue to assist other customers. I’ve been given a number to call but that line no one bothers to answer***,***) . we are leaving in a country where identity theft is a huge problem but huge companies like this should have a system in place to assist individuals like me who have never set foot in your premises prior to this event not to make it difficult to resolve a matter that could occur to any person, i’ve been trying to resolve this issue since June but nothing is happening. can i get a number that works we’re i’ll be assisted efficiently . K Mzila ***)