TM
Teboho M
1 reviews | Active since Sept 2021
11 Sept 2025, 16:55
Poor ***** prevention and management system
I had a *****ulent insurance deducting money from my pay slip since November 2024. I reported the matter in May 2025. communication is poor I have to always follow up and, in the process, new ***** policies were registered whilst I had reported. To top it off this is not new, you just never know what happens to the people who do this. In my opinion Old Mutual needs to put more security measures in place as your agents can change our details on the system without our consent and update the contact details without consent. I am very dissatisfied with Old Mutual and would never recommend it to anyone for this.
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Replies (2)
Old Mutual's replyOfficial
11 Sept 2025, 17:11Good Day Teboho M, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply11 Sept 2025, 17:11
Official
Good Day Teboho M, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
12 Sept 2025, 11:46Dear Teboho,
Thank you for your review. Kindly check your email inbox and spam/junk folder for correspondence from Old Mutual regarding your enquiry. We’ve sent you a message requesting further documentation to assist with resolving the matter.
Kind regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply12 Sept 2025, 11:46
Official
Dear Teboho,
Thank you for your review. Kindly check your email inbox and spam/junk folder for correspondence from Old Mutual regarding your enquiry. We’ve sent you a message requesting further documentation to assist with resolving the matter.
Kind regards,
Old Mutual Complaints Management
Best regards,