Poor poor bad business performance

I have an Educational trust fund with OLD MUTUAL that I recently canceled. Firstly, since I had this account I never received an statement and my money was being debited every month. I have canceled my policy a month ago and I haven't received my full invested money. OLD MUTUAL is a **** and it promised me anual bonuses. 5 years I've been debited my money and only got money that is not enough. I am not happy🤬🤬🤬. Hello Peter kindly assist me in resolving this matter. To add to the above, I waited 20 days to get my money after I was promised that the process will take 5 working days.