Poor policy administration

I am very unhappy with the poor service that my is getting from old mutual funerals sevices. She’s a pensioner & in chronic medication and does not deserve any kind of treatment that will trigger any of her illnesses. She’s currently stresses that if she’s not told that her policy has lapsed, she’s told that its in arrears: policy number 69667N***, ref ceb***. Can you please sort this out because funds haven going off her bank monthly for this policy. Please contact Noxolo Diniso ***. I’m appalled by the fact that a big company like old mutual is faling to comply to POPIA, one of act’s conditions states that institutions should ensure complete and accurate client records but in my mother’s case, it does not look like the that compliance requirement is being met by OM. I am expecting this to be fixed ASAP or I will take it to LInkedIn & the inforamtion regulator because you tend act quick when social media is involved.