POOR & PATHETIC SERVICE

On the 1st of April I surrendered my policy. Today is the 15th of April, my money is not yet deposited into my account. The 1st was the ugly girl who was processing my request at Park Station, she was like a robot. Did not explain anything. After the 5 days I am personally aware of that I should have got my money, I called the call centre & I was told that after 9 working days. After that 9 days I called & the coloured dude I spoke to said definitely on the 15th. Today it's 3 working days. I am going 2 cancel all my policies with them & opt for a service provider that hasn't given me problems. This is bad.