FS
Francois S
1 reviews | Active since Jul 2023
19 Jun 2025, 18:39
Poor or No Service
I will also get an Automated response on this Review like the 12000 before me. Absolute disgusting Service, App and phoning is a useless effort. Going into Branch to enquire also no answer. Automated and useless e-mail on status. Old Mutual says up to 21 days for payout of Flexi pension, but I am at 30 days already with no payout and no answers on the status....wait 2 days became 30. They don't work on Ref numbers...every enquiry gives a new No and then when on system the status is "Closed"
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Old Mutual's replyOfficial
19 Jun 2025, 19:02Hi Francois
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Jun 2025, 19:02
Official
Hi Francois
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management