Poor of the poorest customer service

I joined an investment with old mutual online in June 2020 and also spoke to the old mutual sales consultant around that time and my policy commenced in July 2020. Then in Oct 2020 I received an email stating my policy will lapse due to non payment, funny enough I have never skipped premiums and my policy was 3 months old. When I went to the Old mutual branch to enquire about my investment premiums, I found out that the policy has been opened incorrectly ,my 4 MONTHS OLD DAUGHTER was the main insured and I was the PREMIUM PAYER AND THE BENEFICIARY on the policy of which that was not my agreement with the sales consultant when I opened the policy. The consultant at the branch told me, if i wanted to close the policy i need to bring my daughter to the branch because there needs to be finger print readings and I'm not the owner of the policy,,**THATS WHEN I GOT VERY ANGRY**I asked for the manager to explain to me how in the world must I bring my 4 MONTH old daughter who is 458km away and on whose expense? 1---The Manager did not know and could not give me a solution as to how can this matter be resolve. 2---The Manager and the consultants clearly had no idea about product, because they kept on asking each and brain storming ideas in front of me. 3---There's absolutely no communication between staff at the branch and your so called Head office, I had to wait 30min just for someone to answer from head office to get answers. 4---The WhatsApp chat self service is also useless. (Tried it 4 times)no response I have sent 5-6 emails requesting old mutual to at least contact me/respond or give me an alternative number so i can call ,but I'm still waiting. I went to the branch again today and apparently i have to open a bank account under my daughters name and that's when I can get my money....