Poor handling of ***** cases and unpaid refunds

⚠️ Avoid taking policies with Old Mutual ⚠️

I am sharing my personal experience to warn others.

1. Poor handling of ***** cases A policy was opened in my name without my consent. I reported this as ***** in November 2025, but to date (January 2026) the matter has not been treated as urgent. There has been no proper investigation or meaningful feedback despite follow-ups.

2. Funeral policy cancellation and unpaid refund I opened a funeral policy with Old Mutual in July 2025. Unfortunately, within a week, the person covered passed away. I immediately informed Old Mutual and requested cancellation to avoid further deductions. Despite this, premiums were deducted for two months. As of 5 January 2026, I am still waiting for my refund. I have sent emails and made calls, but my refund has not been processed.