Poor feedback after query

I made an investment in the Old Mutual Multimanager private equity fund 3 in June 2015.<br> <br> I have received statements for this investment, which only reflects the admin fee being deducted from the initial investment, with no mention made regarding any growth in the underlying fund.<br> <br> I contacted Old Mutual wealth via email on 8 January (***), to ascertain whether the funds have actually been allocated to the underlying fund. I was asked for a client or contract number on 9 January, which I supp****. When I did not receive feedback, I emailed again, 12 january 2016 (***), only to be asked for the client or contract number once again. I then received feedback that they did not receive my initial query (***)...<br> <br> I tried contacting the call centre (086 099 199) but the number does not work and had to resort calling the number reserved for foreign clients. I managed to speak to a consultant, who was able to furnish me with an internal rate of return report.<br> <br> Firstly, I think it is poor service, not being able to handle a simple request, and secondly the investment report really gives absolutely NO info re. one`s investment.