KN
Keilan N
1 reviews | Active since Apr 2025
22 Apr 2025, 14:14
Poor Deposit systems
Ive done a deposit on 2025/03/19, I was told by a consultant it takes 7 working days for funds to be allocated but to date(2025/04/22) funds have still not been allocated to my account. This isnt the first time this has happened, when you call in the consultants simply transfer you, instead of helping. Poor Deposit systems.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
22 Apr 2025, 14:31Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply22 Apr 2025, 14:31
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
KN
Keilan N's updateReviewer Update
02 May 2025, 15:25My problem with allocation of my funds are still not sorted out to date its now been 44 days and nothings been done.
KN
Keilan N's update02 May 2025, 15:25
Reviewer Update
My problem with allocation of my funds are still not sorted out to date its now been 44 days and nothings been done.
Old Mutual's replyOfficial
02 May 2025, 15:44Hi Keilan, we are very sorry for the delay. We can assure you that we are following up regarding this.
Best regards,
Old Mutual's reply02 May 2025, 15:44
Official
Hi Keilan, we are very sorry for the delay. We can assure you that we are following up regarding this.
Best regards,