Poor delivery

My life partner passed away last year July. We had a daughter who is the beneficiary for his retirement annuity he took out with Old Mutual. I put in the claim last year October, was given the list of required documents that I had to submit. Submitted them before the end of October 2017. Got feedback that there are still outstanding documents, I went to get the forms at Centurion Mall branch and submitted EVERYTHING towards the end of November 2017. That was the last time I heard form Old Mutual. I thought I should give them time to process everything. Beginning of February this year I called and they couldn't find the "outstanding" documents they said I must submit, after holding for more than 30min the call centre agent said she found them under a new reference, escalated my claim and said it should pay out in 10 days. A month later it has not been payed out. I've been calling every day with no luck. Every time the consultants don't know why the policy hasn't been paid out after more than 10 days of escalation. I spoke to Lindelwa and her team leader and some lady named Cary. Got a call from Calvin a week ago who promised that they money will be paid out. I just received an SMS’S from them as I was typing this message that I should recieve payment from them soon. I am very disappointed because I had to go through so much hustle. It's not the 1st time we've had a problem with Old Mutual. Our household contents were insured with Iwyze but when our things got ****** they refused to pay out saying that we did not have proof of purchase for the things we lost but my late partner stated that he did not have proof when he took out the policy over the phone as we bought the things cash and threw the slips away. Pity he is not around to follow this up anymore. He he passed he was still on the process with the ombudsman to try and solve this. The policy was not under my name. I can't take it further. I have I funeral cover with Old Mutual which I'm going to cancel cause I'm scared if something should happen. We are going to struggle to get the money.