Poor customer/client service by call centers

Old mutual customer care is night mare, as cold as ice room, I asked for a cover Revival, I was sent documents to complete and emailed them as instructed on May 2025, on 28th June 2025, I received am email that my request had been received and I'll receive feedback after the 30th of June, until today I didn't receive any feedback,

When I call to do a follow-up, I will hold the line since I was told so until the line cuts me off after 45 minutes, every time I call, I don't get any help.

I went to their branch in Phalaborwa, the consultant also experienced the treatment I received, he was made to hold until the line cuts off. This is ridiculous, no concern for clients at all.