DM
Dineo M

1 reviews | Active since Mar 2018

19 Mar 2018, 14:59

Poor customer services

What a poor customer service I have experienced . I tried to cancel tax free savings with them since September 2017. I have been completing documents since then until now for them to cancel the investment. I don't want anything to do with them I just want to cancel the investment and give my monies back. please help I cant take it anymore

0
Replies (2)
Old Mutual
Old Mutual's reply19 Mar 2018, 15:36
Official

Dear Dineo

We received your review of 19 March 2018.

We will investigate this matter you as soon as we have feedback.

Kind regards

Coleen Aanhuizen

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply28 Mar 2018, 09:32
Official

Dear Dineo

We would like to apologise for your service experience and the fact that your had to resort to Hellopeter to have this matter resolved.

I confirmed that the payment was finalised today. The amount of R3286.70 was paid into your bank account and will be available to you within 48 hours.

Would you be so kind to update Hellopeter if this matter was resolved to your satisfaction.

Kind regards

ColeenAanhuizen

Complaints Management

Best regards,