NH
Nicole H
1 reviews | Active since Dec 2024
31 Dec 2024, 10:55
Poor customer service to loyal account holder
I've by accident tried to buy something from online store put in all bank details then I canceled immediately Received sms amd email my bank card is suspended call the customer service number they canceled the card told me.i need to go to the nearest branch which I did mind you I don't have my married ID only my ****en ID together with my marriage certificate to actually been told they can't assist me with those documents which I flt as a loyal old mutual account holder they should've helped me. I really thinking of moving banks
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
31 Dec 2024, 11:31Good day Nicole H, thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your bank card and the documentation requirements. We understand how frustrating this situation can be, especially as a loyal customer.Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Old Mutual's reply31 Dec 2024, 11:31
Official
Good day Nicole H, thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your bank card and the documentation requirements. We understand how frustrating this situation can be, especially as a loyal customer.Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
NH
Nicole H's updateReviewer Update
31 Dec 2024, 11:46Thank you for your response
I do hope this matter could be resolved today
I do hope this matter could be resolved today
NH
Nicole H's update31 Dec 2024, 11:46
Reviewer Update
Thank you for your response
I do hope this matter could be resolved today
I do hope this matter could be resolved today
Old Mutual's replyOfficial
31 Dec 2024, 12:02Hi Nicole,
Rest assured that this matter is been attended to and feedback will be provided via email or call.
Regards
Old Mutual Complaints Management
Rest assured that this matter is been attended to and feedback will be provided via email or call.
Regards
Old Mutual Complaints Management
Old Mutual's reply31 Dec 2024, 12:02
Official
Hi Nicole,
Rest assured that this matter is been attended to and feedback will be provided via email or call.
Regards
Old Mutual Complaints Management
Rest assured that this matter is been attended to and feedback will be provided via email or call.
Regards
Old Mutual Complaints Management