Poor customer service provider

Since last year Old mutual has not paid the policy, i was sent from pillar to post until at Cresta Mall the consultant called the head office and made an enquiry after i went to thae branch 4ttimes withbthe assessor declining the policy, it turned out that Old Mutual wanted the the Lettter Of Authority to have the Old mutual policy number and amojnt listed on it, so since i was never informed by Old mutual to list the policy and amount on the letter of authority i had to go ba k to the court to amend the details which took me 5 months to update as the court they had notified me that it takes time to amend the details, i reveived the updated letter of authority and went to Southgate branch on the 25 May 2026 to submit the updated one and the estate account with a balance of R500 on it, then the consultant verified and scanned all the documents then notified me that i will receive a reference number from Old Mutual even to date i have not received any notifications whatsoever, no email, sms or a call from Old Mutual. Its over a year now and im so disgusted with the service the Claims Department at Old mutual has provided me, i wouldn't recommend or seeing myself having services or signing up for anybproducts from that company!