Poor Customer Service - Poor Communication

Old Mutula has the poorest customer service ever experienced by myself.

There are many barriers that affects effective communication regarding Old Mutual's customer service.

One of the major ones being able to deal with the huge influx of calls and emails by customers. They simply do not have the human capital to deal affectivately with customer queries, inquiries and concerns.

You can spend half an hour to an hour waiting for a call to be answered with no response. You will have just waisted your own time and money.

Emails are answered by unmanned automatic replies that mostly bears no reference on the initial communication.

Old Mutaul's promise to get back to you in 48 hours is in itself alone ridiculous and to make it worse, they do not even live up to that promise. They correspond much later or sometimes they do not even contact you back at all. Emails sent back in this regard are answered with more automatic replies. How frustrating!!

When they do eventually get to you. They treat you like a number in their system and try to get rid of you as quickly as possible. They just do not have time to listen to you.

In a nutshell, Old Mutual is not a very good business partner. They might have been years ago, but not anymore. I will never do business with them again.

They easily accept your money but make it extremely difficult to claim back because of the poor communication they offer.