Poor customer service old mutual

Poor reaction on enqueries branches cannot assist you with enquiries must always work through head office takes up to two months and 20k Days per enquiry When you go t a total different enquiry They suddenly work on the previous enquiry that has been resolved poor management Poor interest in customer problems May be they don't know how to do their jobs My first enquiry was about proof of payment to SARS Second enquiry was about money reversed back to old mutual by sars