Poor customer service- mega City

I opened a Money Account online successfully with FICA documents uploaded and verified correct, I received an SMS to go to the nearest OMF branch for card collection and I went to Old Mutal branch in Mega City-Mmabatho in the North west Province on Saturday the 27 October 2018, to my surprise the staff were very unprofessional, ********* and unwelcoming, I seated down for long without being assisted and there were no many customers at that branch, then I stood up to check the a consultant by the name ‘Kesolofetse Mmoko’ and she asked for my ID document and I gave it to her as I already received the SMS from Old mutual finance to take my ID document with to collect the card, Kesolofetse Mmoko was very unprofessional and I can tell by the moment I went to her to ask for assistance to get my card, she told me I have to start the process of account opening from the beginning and submit FICA documents again because that was her excuse not to assist me, I gave her my FICA documents and she was so unpleasant with that and she told me she can’t assist me because she forget the Keys at home, I don’t know what does that have to do with me as new Old Mutual client and the worst part I opened a funeral policy with Old mutual and I’m thinking on closing that, when I told her I was very unhappy with the service she was arguing with me to show that she does not care. I don’t believe that I will ever refer anyone that I know to Old mutual due to the service I received