JV
Johann V
1 reviews | Active since Oct 2024
22 Aug 2025, 13:37
POOR CUSTOMER SERVICE FROM OLD MUTUAL
I recently had a disappointing experience with OLD MUTUAL. I submitted a question on 22 May 2025 and didn't receive a response until 3 months later with all my questions still unanswered. The lack of timely communication and poor service has been frustrating. I'm sharing my experience to inform others and hope OLD MUTUAL takes steps to improve their customer service. Has anyone else had a similar experience?
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Old Mutual's replyOfficial
22 Aug 2025, 13:51Good day Johann V,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply22 Aug 2025, 13:51
Official
Good day Johann V,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management