Poor customer service from Old Mutual

Submitted a request and sent through all completed documents to withdraw from my tax free investment on 13 August 2021. Normally this process takes 5 working days. Today is the 7th September 2021 and Old Mutual has failed to release my funds. 3 weeks ago I was told that my documents were received and are being processed. Last week Wednesday I was told that my policy has gone for pricing and the money should be paid into my account latest Monday. Yesterday I followed up again, now there is all of a sudden no record of my documents the system is now waiting for me to upload documents! What kind of ******* is this!!!?? I will never invest with old Mutual, they are the worst company to deal with! Worse they fail to live up to their own timelines that were put on place by them!