poor customer service from a respected Licensed Financial Services Provider

i have tried several times to contact the contact center for Old Mutational for weeks ,with no luck finally when i got through i spoke to a gentlemen by the name of Mr MAXWELL MENTOOR, he was a great help friendly and willing to assist .i would like to compliment him on his excellent service to me . he gave me the email address where to send my query to and i was not helped fully after i have advised them of my query ,which was with regards to a late receipt of a latter from the post office.

response form Old Mutual (LIAM MOODLEY) "Policyholder information will only be provided to third parties when written consent from the legal contracting party is received. "

I m really not impressed and shocked with they way they serving people ,asking you to call the contact center that they know it takes the hours to respond to your call that really bad service.

later to be told it can happen .