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jOYCE S

1 reviews | Active since Jan 2013

22 Apr 2026, 10:03

Poor Customer Service

I logged an enquiry for my old mutual funeral policy, sent number of emails. To this day, I'm not getting feedback, keep sending me their autoreply. Ref numbers: ***/ ***/ ***/ ***. On the 25th of March, I was debited from 2 different accounts and I incurred penalty charges on the wrong account they debited

0
Replies (5)
Old Mutual
Old Mutual's reply22 Apr 2026, 10:16
Official
Good day

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
jS
jOYCE S's update22 Apr 2026, 12:25
Reviewer Update
I have responded to your email.
Old Mutual
Old Mutual's reply22 Apr 2026, 12:50
Official
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
jS
jOYCE S's update24 Apr 2026, 11:44
Reviewer Update
Good day
I'm still waiting for feedback?
Old Mutual
Old Mutual's reply24 Apr 2026, 12:15
Official
Good day

We have received your follow-up, and our team will provide you with feedback via email.

Regards
Old Mutual Complaints Management