Poor Customer Service.

Contacting the Customer service department of Money account is as if you are trying to get hold of a secret society. They take forever to answer your call and when you eventually get through to them, they make you follow an authentication process which cuts you off after you have hold on forever and a day. When I eventually got through to someone and tried to explain that I keep on being cut off, she was so rude and abrupt. Not someone I ever want to speak to in such a position of being client facing. I tried to get a bank letter as proof of my details to have my salary paid into it, this proof just as much of a hassle. I had to go into the branch to get this simple document. I'm appalled by their service which just makes this money account such a hassle to have.