SK
Sizwe K
1 reviews | Active since Apr 2020
26 Aug 2026, 17:40
Poor customer service
I had sent an enquiry in July to get an investment account canceled, after following up multiple times I finally received communication on the 4th of August that the plan was canceled. Fast forward to the 27th of August there is a debit on my account when I call they said the account is still active and now have to start over again with closing the account.
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Old Mutual's replyOfficial
26 Aug 2026, 18:29Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply26 Aug 2026, 18:29
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management