HS
Hlobohang S
1 reviews | Active since Apr 2011
31 Oct 2022, 15:24
Poor Customer service
On the 15th October I visited old mutual branch to change debit order date. My profile/information was updated with the dates I requested. On the 25th October Old mutual debited my account and I didn't have funds. Now I have to pay charges for unsuccessful debit orders and my insurances are not paid. What is the purpose of having a branch if I still have to update my details via the url, after visiting the branch.
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Old Mutual's replyOfficial
31 Oct 2022, 15:25Dear Hlobohang
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply31 Oct 2022, 15:25
Official
Dear Hlobohang
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management