jK
jaqueline K
1 reviews | Active since Oct 2019
16 May 2022, 10:40
Poor customer service
I have been calling this institute for the past 6 days to do a withdrawal from my investment account. I have been transferred perhaps 10times without anyone assisting me. I have been put on hold without anyone getting back to me. What kind of an investment company is Old Mutual, you have zero lines of communication. I am regretting opening this account. And l am on the brink of actually terminating these debit orders.........Useless
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Replies (2)
Old Mutual's replyOfficial
16 May 2022, 10:41Dear Jaqueline K
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply16 May 2022, 10:41
Official
Dear Jaqueline K
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
jK
jaqueline K's updateReviewer Update
16 May 2022, 10:50This is very disappointing
jK
jaqueline K's update16 May 2022, 10:50
Reviewer Update
This is very disappointing