Poor customer service and support for death claims

I have submitted a claim for a funeral on Wednesday and today is Friday, I have not been contacted by this organisation or any reference provided for my claim. The undertaker is breathing down my neck looking for the outstanding balance for burying my father.

I get there is a high influx of claims during this period but this now completely unfair and exploitive because when you deduct our money from our accounts there is no hold up.

I have to deal with grief and still worry about undertakers coming to repossess things from house cause of a burial debt. This is not right Old Mutual. You have details contact me and flag an issues if there are any.