Poor customer service and lack of competency

Well I took out a policy with OM and first payment was due the first of September as per recorded telephone conversation. Now I got debited on the 25th of August, so I call them to rectify this and they tell me about the debicheck system that allows debits 5 days prior and 5 days after, how I did share with the initial consultant that I get paid on the last day of the month hence asking to be debited on the 1st of each month. Now is the 25th and i get debited again. So thank you OM for the inconvenience and the competency of your staff handling this. Canceling all my policies with them because they decide for the client when it's good to take their money