Poor customer service and frustrating service

It is not the first time I am encountering this issue. I wish I could attach pictures of their responses

I still haven’t received any communication saying the payment was made! Mind you I submitted this withdrawal last week Monday and I was told it takes 7 business days .What an inconvenience I might as well anc

I am being told it is still in pricing and I am still not getting timelines. I submitted the request last week Monday and I was advised a deinvestment takes 7 working days and it has previously been like that. Why then is this one taking long? Where was it sitting since last week Monday? What an *********** and useless team I am going to publish this and cancel this ****en thing. I am waiting for money and all you tell me is “it is in pricing you will let me know when it’s done “ what are the timelines?????????

I was not told about the maximum. What were you guys doing with my request the whole of last week if you only submitted it for pricing yesterday?

That’s nonsense. You guys do not alert customers. It’s unfortunate I cannot attach the email that says it takes 7 days.

I DID‼️

I am still waiting for a response day 7 is over and I have not received any money from Old Mutual!

Day 8 is over and I still have not received any money from Old mutual.

Please refer to the communication you sent me,I emailed it to you,it’s unfortunate I can’t attach pictures here. I was advised the deinvestment process takes 7 working days, I submitted my request last week Monday (as per the screen shot I sent you) . It’s COB day 8 and I have not received any money but you advised it takes 7 business days. Why is it taking longer than that ?

I have been sending endless emails and I still received any money and I have just been advised that turn around time for a withdrawal from a tax free savings plan takes 5-7 working days.please give me a call I want to withdraw all my money and CANCEL this nonsense

Please get someone to call or advise what do I need to do I want to cancel/close my account with you

I have sent back the required forms and documents to cancel this plan. Advise if anything is outstanding or required from my end and confirm that the amount of R1000 will not be deducted from my account on the 25th of October

Please ensure you have cancelled the debit order for the 25th of October as FNB does not allow reversal of debt orders.

Is the debit order cancelled?please confirm

How far is the below request and when can I expect payment?