Poor customer service and empty promises!

I'm typing this to inform and educate people on how *********** and inadequate Old Mutual branches are here in East London specifically the branch in Vincent. I was forced and pressured into taking a policy by an Old Mutual employee who was pressured by outrageous targets at old mutual. This resulted in the employee not informing me or explaining the terms and conditions fully because he was trying to meet target. Due to the of covid pandemic which left me cash strapped, I had to cancel the policy and wanted the money that I had invested. They charged me R1000 penalty fee which I was not told about by the consultant. even though I had the opened the account for a couple of months. When I went to cancel the policy I was told how much I was meant to receive, and a few days after cancellation I only received a portion of it, almost R1000 less then what I expected. I then went to go inform them of my incorrect payout but what I got was never ending questions. Iv visited the branch 8 times in over 3 months but with no resolution. Everytime I go there they ask me to bring a bank statement as proof to see that I didn't receive the funds and then would tell me that I needed to wait a certain number of days, and after those days are up then they would still not get back to me after the fact that I had been waiting for months already. They have been extremely unprofessional and ineffective with resolving this matter I have spoken to management but it seems like he could not careless as he keeps giving me empty promises or simply ignores my plea for assistance.