Poor Customer Service and Assistance to a Query Logged nearly 6 months ago.

I have been trying to access the rewards program within the OM UI. I first sent an email for assistance on on 01/11/2024. I received a reply from Faith Kente(Call Centre Agent | Old Mutual Rewards) with steps on how to resolve the matter, which I followed. I even recorded myself following the steps provided, but this did not resolve the matter. I shared my feedback and evidence showing the consultant that what they asked me to do did not work.

My last email to them was 01/03/2025. And still no feedback at all from them, in total I sent 6 emails. The service not received is poor, it is frustrating to not receive assistance for nearly 6 months.